Sleep Trial
It is important to us that you love your new mattress. So if after a while you discover that it is too firm, too soft or too something else just return the mattress for a refund or simply change it for another. All we ask is that you use a mattress protector from day one to qualify for the Sleep Trial.
Please note that initially, your new mattress can seem a bit too firm. Allow at least 10 days for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.
It’s important to understand that some mattress movement is completely normal. You probably sleep in the same position every night and it’s normal for your mattress to adapt to the contours of your body. It’ll settle in pressure point areas which means the fillings are doing the job they’re designed to do – supporting you where you need it most.
You have 14 days from the day after delivery to let us know if you're not completely happy with your purchase. We can then arrange for a replacement or refund. You have up to the end of your sleep trial to return the mattress at our warehouse or have it picked up by our delivery team. The length of your sleep trial is detailed on the product listing.
If you did want to return your order, we will require notification in writing and this must be received within the 14 days from the day after delivery. Once we have received this, we can then discuss your options (exchange or refund).
The cost of returning the item will be deducted from the amount to be refunded or will be charged as extra if you are to switch to another model. If switching to another model the difference in price will be charged before delivery. These costs vary according to your location or the size of the item you have purchased. Alternatively you can return the item at your own cost once the return has been approved for inspection.
Please note your sleep trial is valid provided that the mattress to be retuned is not dirty, marked or damaged and is returned in original packaging. Evidence will need to be provided before the mattress can be returned.
We will usually refund to the same payment method originally used by you to pay for your purchase. We will issues the refund as soon as the goods are returned and their condition accepted. Please note it can take up to 14 days for refunded monies to reach your bank account.
Sleep Trial does not apply to clearance items.