Delivery Information
Deliveries on Great Britain mainland are carried out by two-man courier to the room of your choice up to the first floor.
How long does delivery take for MASA Sleep Mattress?
All of our mattresses are hand made in the UK and made on order for you by our skilled team. There is a maximum 2 week lead time on most mattress models from when you place your order until delivery. Full tracking information will be provided by our customer service team.
Delivery charges
We do not charge for Great Britain mainland deliveries. However, we charge an additional amount to deliver to certain postcodes where it’s difficult for the courier services to reach you.
AB, DD, KW, IV, PH
For delivery to the above postcodes, offshore islands, Northern Ireland and the Republic of Ireland please contact us for a quote first as additional costs may be charged by the courier.
Delivery Service
Our delivery service operates from Monday – Sunday excluding bank holidays, between the hours of 7.00am - 8.00pm. Deliveries are carried out by two-man courier to the room of your choice up to the first floor. If the mattress needs to go up additional floors then please do get in touch as the courier charges a small fee for this.
Please also provide a contact number so we can make sure there are no delays with your delivery. Please bear in mind that taking days off work in order to receive or return a mattress will not be compensated for.
Does MASA Sleep deliver outside the UK?
At present, we don’t ship or deliver worldwide. We can, however, deliver your goods to a UK port of choice where you can arrange onwards delivery for your mattress.
Does MASA Sleep take away old mattresses?
Unfortunately due to logistic and courier constraints following Covid 19 pandemic, we are now not able to take away old mattresses.
Special access requirements / Failed Deliveries
Please advise us at the point of order of any special requirements. For example, delivery to a loft conversion, flats or apartments without adequate lifts, limited stairwell access, narrow lanes to your property, inadequate parking for the delivery vans and so forth.
Checking your new mattress will fit in your room
We also ask you to double check that the mattress size you are ordering will fit in your room, please check our sizes guide for the mattress you are looking at.
Bear in mind that no matter how well laid out the plans are – things can go wrong! Bad traffic conditions are usually the culprit and at times a pre-designated delivery may have to be postponed. Although this is actually rare it is advisable you do not completely remove your current sleeping arrangements until you have received your order.
If we have arranged a delivery date and time we will do our utmost to stick to it. If we can’t we will always let you know as soon as possible.
Our aim is to deliver as soon as practically possible. If you have any special requirements please contact us and we will endeavour to assist.
See Contact Us page for more details.