Refund & Returns
We really hope you're happy with your new item. In the unfortunate event that you’re not, we're sure our smooth returns and refunds process will have you sleeping soundly. Our service has been developed with you in mind to ensure that whatever part of your order needs changing, we're ready to deliver the service you expect and deserve.
Order Amendments
You have 24 hours after placing your order to change certain detail free of charge. That includes the size of the product you've chosen and your delivery address. In order to make any changes please contact us
For amending store orders: after 24 hours you’ll be charged an administration fee of 20%.
Returns orders after delivery
Please note that initially, your new mattress can seem a bit too firm. Allow at least 10 days for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.
We put so much care into selecting our mattress, which makes us very confident that you will be pleased with your purchase. If for any reason your are not satisfied you have 14 days, from the day after delivery, to let us know if there is any reason why you are unhappy with your purchase. We can then arrange for a replacement or refund. You have up to the end of your sleep trial to return the mattress at our warehouse or have it picked up by our delivery team. The length of your sleep trial is detailed on the product listing.
If you did want to return your order, we will require notification in writing and this must be received within the 14 days from the day after delivery. Once we have received this, we can then discuss your options (exchange or refund).
The cost of returning the item will be deducted from the amount to be refunded or will be charged as extra if you are to switch to another model. These costs vary according to your location or the size of the item you have purchased. Alternatively you can return the item at your own cost once the return has been approved for inspection.
All returns must be received in perfect condition. They must always be in the original packaging. It is your responsibility to ensure the original packaging is retained . Whilst using the mattress during the trial period does not require the item remain in the packaging throughout, but you must keep the packaging in case of return.
Please note your sleep trial is valid provided that the mattress to be retuned is not dirty, marked or damaged and is returned in original packaging. Evidence will need to be provided before the mattress can be returned. Please ensure you use a mattress protector from day one to avoid any disappointments
Returning Items Process
You have up to the end of your sleep trial to return the mattress at our warehouse or have it picked up by our delivery team. The length of your sleep trial is stated on the individual product listing. Please notify us in writing that you wish to return the mattress. Evidence of condition and the mattress being in original packaging will be required before the return can be accepted at our warehouse. We advise you send this in before the item is collected by either your couriers or our delivery team.
Please note your return request must be approved for inspection before you can send the mattress back.
Refund Process
We will usually refund to the same payment method originally used by you to pay for your purchase. We will issues the refund as soon as the goods are returned and their condition accepted. Please note it can take up to 14 days for refunded monies to reach your bank account.